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Course Structure
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Technique : Introduction, Marketing strategy,
Facilitators of CRM, Call Centre Related information and applications
such as concept of call centre/architecture, application software,
system software, call analyzer, types, category, commercial proposals,
Role of I. T. and Telecommunication,
Networking need of customers, information retrieval through SQL from data bank,
security issue cryptography, digital signature, STO, Firewall, EDI,
integration of marketing, virtual office, logistic management in call centre
Phonetics, Language variations,
English language accent, spelling and pronunciation-letters and sound,
rhythm, stress, intonation-refinement, of using a foreign language, IPA
symbols, Vowel sounds and diphthongs, consonants sounds, pitch, Tune/Tone
Shapes, Falling tone, Rising tone, Tone Group and Tonic, Timed Rhythm,
Functional shift of stress, world with prefix and suffix, Accent in
compound words.
Communication Skill, Reading
skills, skimming, scanning, extensive reading, listening skill, recorded
material, semanting markets, use of abbreviations, static description,
listening to the Radio, communication, purpose of communication,
function process and models of communication, noise and barriers of
communication, types of barriers, communication with word, without word,
oral communication, electronic media communication
Entrepreneurship, How to manage a
S. S. I. unit, Time management and govt. policies for loans and other
information. |
